Refund and Return Policy

Our refund and refund policy lasts 30 days. If 30 days have passed since your purchase, we can not offer you a full refund or exchange. To meet the return criteria, your product must be unused and in the same condition in which you received it. It must also be in the original packaging. Many types of goods are exempt from return. Sensitive goods such as food, flowers, newspapers or magazines are non-refundable. We also do not accept products that are household or sanitary items, hazardous materials or flammable liquids or gases. Additional items not returned:

• Giftcards

To complete your return, we need a receipt or proof of purchase. Do not send your purchase back to the manufacturer. There are some cases where only a few refunds are granted:

• The product is not in its original condition, is damaged or parts are missing for reasons not due to our fault.
• Any item returned more than 30 days after delivery

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned product. We will also notify you of the approval or rejection of your refund. If approved, the refund will be processed and the credit will be automatically applied to your credit card or your original payment method, within a certain period of days.

Refunds are delayed or missing

If you have not yet received a refund, check your bank account again first. Then contact your credit card company, it may take some time for the refund to be officially announced. Then contact your bank. There is often some processing time before posting a refund. If you’ve done all this and have not yet received your refund, please contact us at {email address}.

Types of discounts

Only products at normal prices can be returned. No refunds for discount items. We only replace items if they are defective or damaged. If you would like to exchange it with the same item, please email us at {email} and send your product to: {physical address}. , you will receive a gift credit for the value of your return. Upon receipt of the returned item, you will receive a postal gift voucher. for your return. To return your product, you must mail your product to: {physical address}. You will be responsible for paying your own shipping costs for the return of your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund. Depending on where you live, the time it may take for the product you exchanged to arrive may vary. , you might consider using a tracking service or purchasing shipping insurance. We do not guarantee that we will receive your returned product.